The college, represented by the Community Service Unit, organized a training program for employees of the municipality of Hotat Bani Tamim under the title: ‘Excellence in Customer Service’. the program was presented by Dr. Hakim Al-Eid bin Hassan, Assistant Prof. in the MIS Department, on Wednesday 17/4/445 AH. The program aimed at developing the skills and knowledge of municipal employees in the field of customer service to enhance the concept of quality and excellence in job performance. Al-Eid explained the concept of customer service, its importance, and its impact on customer satisfaction. He also discussed the concepts of loyalty and organizational reputation. Moreover; Al-Eid explained some of the methods, tools and skills needed to provide distinguished customer service such as effective communication, active listening, problem solving, complaints handling, respect and cooperation.
The participants interacted positively in the program and did some exercises and practical cases that enhance their customer service skills. They praised the program and its presenter and emphasized its usefulness and quality. Al-Eid called on the participants to apply what they learned in their work and strive for excellence and creativity in customer service. He pointed out that the college's community service unit continues to provide training and advising programs to governmental and private institutions in various administrative and financial fields. He further stressed the importance of cooperation and partnership between the college and the municipality in serving the local community.